PRODUCT RELATED FAQs

Are Scented Journeys Perfumes certified?

Yes, our perfumes are FDA approved and IFRA certified. We are committed to using safe and high-quality ingredients in all our products. That’s why our products are also phthalate-free and silicone-free.

Are Scented Journeys Perfumes cruelty-free?

Yes, all our fragrances are cruelty-free. We do not test on animals.
How should I store my Scented Journeys Perfumes?

Store perfume in original packaging designed to preserve their quality. Keep them in a cool, dry place away from direct sunlight, heat and humidity.
Where are your products made?

All our fragrances are proudly crafted in India by skilled perfumers, blending tradition with modern innovation. Each product is carefully crafted, using the finest ingredients.
How long do Scented Journeys Perfumes last?

All our fragrances are blended at a higher concentration than typical Eau de Parfums. We’ll let the quality speak for itself.
Are your products sustainable?

Yes! That's why our packaging is recyclable to minimise waste. At Scented Journeys sustainability is at the core, which is why we’re constantly innovating to make our packaging and processes even more eco-friendly.

SHIPPING / PAYMENT RELATED FAQs

How long will it take to deliver my order, especially during the festive season?

We understand how exciting the festive season can be and we're here to help. However, we can't promise exact arrival dates, especially during the high-demand season.
Can I pay COD (cash On Delivery)?

Cash on Delivery is unavailable. Please use our secure payment options.
Do you ship internationally?

We currently deliver only in India, but our perfumes are destined to travel farther, and journey across the globe soon

RETURN / REFUND/ CANCELLATION RELATED FAQs

Can I return / exchange my order?

As perfumes are cosmetic and hygiene products, please note that all our products are non-returnable and non-exchangeable under any circumstances. For more information regarding our return / exchange policy, please visit Refunds Policy here.
What is your refund policy?

As part of our ongoing charitable initiative, 2% of the proceedings are donated to the charitable causes. In support of this mission and to maintain the integrity of our donation process, all sales are final and therefore are not eligible for refunds. For more information regarding our refund policy, please visit our Refunds Policy here.
Can I cancel my order?

Once an order is placed, we are unable to cancel orders or modify addresses after dispatch. For cancellations prior to dispatch please, please refer to our Refunds Policy here.
What do I do if I have received a wrong / damaged product?

We address these on a case-by-case basis and will try our best to work towards a satisfactory solution. For more information, please visit our Refunds Policy here.

GENERAL FAQs

Do you have any stores where I can try Scented Journeys Perfumes?

Unfortunately, we are only available online as of now, but we urge you to try our Discovery Box to familiarize yourself with our scents. If we’re doing pop-ups or exhibitions, it will be on our instagram so keep an eye out @thescentedjourneys!
How do I stay updated on new launches and promotions?

Join our fragrance community by subscribing at the bottom of our website to get updates on new launches, exclusive access to product pre-launches, and special community-only events and more!
Do you offer customized gifting options?

Check out our GIFTING page for curated gifting options. Feel free to contact us for queries regarding gifting.
How much of the proceedings are going towards social causes?

2% of the proceedings with every purchase is being directly contributed to the NGOs driving transformative work across India.
Which NGOs have you partnered with?

Check out our IMPACT page for more information. Feel free to contact us for queries regarding donation.